Frequently Asked Questions

  1. Is MyKasih Foundation associated with any religious organisation?
  2. How will my donation be used?
  3. How do I know that my money won't end up in the wrong hands?
  4. What is the currency used for online donations to MyKasih Foundation?
  5. I don't have a Malaysian bank account. Can I still donate online to MyKasih Foundation?
  6. Is there a minimum donation amount for a single online transfer?
  7. Is there a maximum transaction limit for a single online transfer?
  8. Will you accept my donation as a form of zakat (tithe) payment?
  9. Who can I contact if I have questions about making a donation?
  10. How can I pay for my donation?
  11. Can I trust your site to keep my personal and debit/credit card information secure?
  12. Is my donation tax-exempted?
  13. Is there a minimum or maximum amount of donation required for me to be eligible for tax-exemption?
  14. What information do you need from me if I want to get a tax-exempt receipt for my donation?
  15. How long will it take for me to receive my tax-exempt receipt?
  16. I lost the original tax-exempt receipt that you have issued. Can I get another copy from MyKasih Foundation?
  17. I donated to MyKasih Foundation some time ago. Is there a time limit to claim for my tax-exempt receipt?
  18. Can I cancel my donation and get a refund?

    General

  1. Is MyKasih Foundation associated with any religious organisation?

    No. The MyKasih Foundation is a non-profit organisation that aims to help less fortunate Malaysians regardless of race, religion and descent.

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  2. How will my donation be used?

    Funds received will help recipient families of MyKasih programme purchase essential food items approved under the programme at participating retail stores, with the use of MyKad.
    MyKasih programme is designed to help poor and needy families. Your donation will also help with rehabilitation efforts through activities such as financial literacy workshops, income-generating skills training, children's tuition classes and basic health screening.

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  3. How do I know that my money won't end up in the wrong hands?

    MyKasih Foundation acts as a trustee to your contribution. In MyKasih programme, your donation is channelled directly to the recipient in a form of an allowance through the MyKad. Using the MyKad, the recipient is then able to purchase food items at appointed supermarkets. The process is very targeted, secure and cashless diminishing abuse and mishandling of funds.

    Recipients of MyKasih Programme are selected through qualitative and quantitative assesments with the support of local NGOs. Deciding factors include; household monthly income of less than RM1,000, number of dependants and school-going children, and single-parent household.

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  4. What is the currency used for online donations to MyKasih Foundation?

    All transactions will be in Ringgit Malaysia (MYR). For a non-Malaysian credit cardholder, you will be charged according to your base currency at the prevailing rate set by your credit card company.

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  5. I don't have a Malaysian bank account. Can I still donate online to MyKasih Foundation?

    Yes. If you do not have a Malaysian bank account, you can opt to donate by using credit/debit. Please note that you will be charged according to your base currency at the prevailing rate set by your credit card company

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  6. Is there a minimum donation amount for a single online transfer?

    Yes. The minimum amount is RM 20 to accommodate administrative costs such as postage, notification systems, etc for issuance of tax-exempt receipts.

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  7. Is there a maximum transaction limit for a single online transfer?

    No. However, depending on your method of payment, please be aware that the maximum limit per transaction will be imposed by your credit/debit card limit, or other constraints introduced by your financial institution and/or your central bank.

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  8. Will you accept my donation as a form of zakat (tithe) payment?

    No. We are not an authorised zakat collection agency, and zakat disbursement has its own governing set of rules. All donations will be channelled to selected MyKasih programme recipient families regardless of race, religion and descent.

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  9. Who can I contact if I have questions about making a donation?

    If you wish to speak to someone before making your donation, please contact Ms. Shafinaz Suhaimi on +603 7949 9758 Monday - Friday, 9:00 am - 5:00 pm local time or you can also write to us at info@mykasih.com

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    Method of Payment & Fees

  10. How can I pay for my donation?

    We have several payment options:

    1. Debit / Credit Card (we accept only MasterCard & Visa)
      through our secure online donation page for all cards bearing a VISA or MasterCard logo

    2. Cash / Cheque deposit / Online Transfer
      deposit to our bank account at counter/ATM/Cash or Cheque Deposit Machine or you may make online transfer to our bank account below:

      Payee Name: MyKasih Foundation
      Name of Bank: AMBANK (M) BERHAD
      Account No: 217-201-200645-9
      ABA Swift Code: ARBKMYKL

      For tax exemption purposes, please retain the remittance receipt upon deposit or save a copy of the successful transaction screenshot after online transfer. Kindly fax to +603-7955 8989 or submit as an attachment through this website.

      Or you can choose to mail your crossed cheque / Bank Draft made payable to MyKasih Foundation to the below address:

      MyKasih Foundation
      c/o Finance Department
      Level 3, DIALOG TOWER,
      No. 15, Jalan PJU 7/5,
      Mutiara Damansara,
      47810, Petaling Jaya, Selangor.

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    Technical and Security Concerns

  11. Can I trust your site to keep my personal and debit/credit card information secure?

    Yes. We are pleased to say that our systems conform to global security standards. As such, you can be rest assured that all donation payment details are handled securely.

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    Tax Exemption Receipt (Taxpayers in Malaysia only)

  12. Is my donation tax-exempted?

    If you are paying income tax in Malaysia, you are entitled to tax exemption for all cash donations as defined under sub-section 44 (6) of Income Tax Act 1967, Government Gazette: 15360. As such, we require additional information (please refer to item 15) from you to acknowledge receipt of your donation for tax purposes and to help prevent fraudulent donations.

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  13. Is there a minimum or maximum amount of donation required for me to be eligible for tax-exemption?

    No. You are free to donate as much or as little an amount, and still be entitled to tax exemption. However, your donation must be a minimum of RM 20 for administrative costs. (please refer to item 6)

    For each donation received, we are required to declare to the Inland Revenue Board of Malaysia (IRBM) and as such we will require additional information from you.

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  14. What information do you need from me if I want to get a tax-exempt receipt for my donation?

    • For individual donation, we require your full name, Malaysian Identity Card number / Passport Number (as required to be written on the tax-exempt receipt) and mailing address to post the receipt to.

    • For company donation, we require your company's full name, your company registration number (as required to be written on the tax-exempt receipt) and mailing address to post the receipt to.

    We also require your email address and phone number to follow up on your receipt if necessary.

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  15. How long will it take for me to receive my tax-exempt receipt?

    You should receive your tax-exempt receipt by post within ONE month of receiving your donation. Do notify us of any delays for our immediate attention.

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  16. I lost the original tax-exempt receipt that you have issued. Can I get another copy from MyKasih Foundation?

    Yes. A copy of the tax-exempt receipt will be issued to you with prior written consent to MyKasih Foundation. Please provide all details of your donation through electronic mail or postal mail. We can only issue a certified true copy receipt to replace the receipt that you have lost. Please note that to minimise our administrative costs (postage, notification systems etc), we will only allow a one-time issuance of replacement receipts.

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  17. I donated to MyKasih Foundation some time ago. Is there a time limit to claim for my tax-exempt receipt?

    We will issue tax-exempt receipt as per request, as long as the transaction and your request date occurred within the same calendar year.

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    Cancellation and Refund Policy

  18. Can I cancel my donation and get a refund?

    No. All donations to MyKasih Foundation are final.

    Recipients depend on these donations to purchase food items, the core of MyKasih Programme. Allowing a refund would affect the programme significantly and create a negative perception of MyKasih Foundation.

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